Privacy Policy

1. Information We Collect

• Contact details such as name, email address, phone number, and mailing or property address.
• Property and service information you provide when asking about management, leasing, referrals, maintenance, or other services.
• Communications and form submissions, including the date, page, and consent selections associated with a request.
• Technical information such as IP address, browser or device information, referral source, and website interaction data when collected by our hosting, analytics, security, or similar tools.
• Information received from residents, applicants, owners, agents, vendors, and service providers as necessary to operate a property-management relationship.

2. How We Use Information

• Respond to property-management inquiries and consultation requests.
• Provide, administer, support, and improve property-management and related services.
• Coordinate leasing, resident communications, maintenance, payments, reporting, referrals, and other agreed workflows.
• Operate, secure, troubleshoot, and improve our website and business systems.
• Send marketing communications where permitted and where the recipient has provided any consent required by law or messaging-provider rules.
• Comply with legal, regulatory, contractual, accounting, fraud-prevention, and recordkeeping obligations.

3. SMS and Mobile Information

SMS consent is optional. We use text-message opt-in information only for the messaging purposes described at the point of consent and as permitted by applicable requirements.

Mobile information, including text-message opt-in data and consent, is not shared with third parties or affiliates for their marketing or promotional use. Service providers may support our messaging or customer-service operations, but SMS opt-in data and consent are not provided to third parties for their own marketing.

You can reply STOP to opt out of supported Dwelo SMS programs and HELP for assistance. Message and data rates may apply; frequency varies by the program and your interaction with us.

4. How We Disclose Information

We may disclose information to service providers that help us host websites, operate CRM and communications systems, process business records, support maintenance or property operations, provide security, analytics, or other services on our behalf. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction.

Dwelo may update this policy when its advertising, analytics, vendor, or data-handling practices materially change.

5. Cookies and Analytics

Our website or hosting platform may use cookies, pixels, local storage, analytics, or similar technologies for essential functionality, security, performance, measurement, and—if enabled—advertising. See the Cookie Notice for a plain-language overview.

6. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described here, including service delivery, records, legal obligations, dispute resolution, and security. No security method is perfect, but we use reasonable administrative, technical, and organizational safeguards appropriate to the information and systems involved.

7. Your Choices

You may opt out of marketing emails using the unsubscribe method provided in those messages and opt out of SMS by replying STOP where supported. You may contact Dwelo to ask questions about your information or request a correction. Additional rights may apply depending on your location and the law that applies to the particular data.

8. Children

The website and property-management inquiry forms are not directed to children under 13. If Dwelo learns that personal information from a child under 13 was collected through these website forms without appropriate authorization, it will take reasonable steps to address it.

9. Third-Party Links and Services

The website may link to third-party portals, maps, social platforms, applications, payment systems, or other services. Their privacy practices are governed by their own notices, not this policy.

10. Changes to This Policy

We may update this policy when our services, systems, legal requirements, or practices change. The “Last updated” date should reflect substantive revisions.

11. Contact Us

Questions about this policy can be directed to [email protected], (843) 285-6353, or Dwelo Property Management, 677 King Street, Flr 3, Charleston, SC 29403.